PropertyForce and Natterbox
12
Apr

PropertyForce Finds Success with Natterbox’s Advanced Salesforce Integration

PropertyForce Finds Success with Natterbox’s Advanced Salesforce Integration

 

Hallandale Beach, Fla (April 12, 2021) – PropertyForce, the industry leader at providing real estate opportunities for everyone, has been working with Natterbox, a provider of global voice solutions for Salesforce, to quantify and improve the customer experiences within the telephony system.

“Natterbox’s industry-leading integration with Salesforce is essential to what we do,” says Geoff Duncan, Vice President of Marketing at PropertyForce. “We’re proud to have built such a strong partnership with Natterbox. Their solutions have allowed us to continue to innovate and drive growth for our company.”

PropertyForce worked with Natterbox to make sure its call center had a smooth transition to a new work-from-home model and still allow the company to monitor its metrics with real-time insights. Their 24-hour support also created the ability for the PropertyForce team to work whenever, knowing they have reliable backup.

Natterbox’s advanced technology has helped PropertyForce increase its conversion rate by 32% and its revenue per transaction by 33% by improving the customer experience. Call wait times have also decreased 50%. Being able to quantify interactions with clients allows PropertyForce to improve the value provided to them.

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About PropertyForce

PropertyForce is a wholesale real estate industry leader providing real estate investment opportunities for everyone. Headquartered in Hallandale Beach, Fla., we focus on simplifying and reinventing the process of real estate investing. Founded in 2006, PropertyForce has been committed to supporting new and experienced investors in their search for their ideal properties, while providing a competitive environment for our team to thrive and succeed. Our system allows us to streamline the entire process, delivering exclusive real estate investment properties to meet investors’ unique and individual needs. To learn more, visit propertyforce.com, or follow us on LinkedIn and Instagram.

About Natterbox

Natterbox is a leading provider of global voice solutions for Salesforce. It facilitates better, more aligned business conversations through innovative, end-to-end business telephony. Through its technical expertise and a foundational commitment to long-term partnerships, Natterbox has helped over 600 organizations, including Fruit of the Loom, GE, and Groupon, improve customer service, enhance sales productivity, and engage in data-driven decision-making. Natterbox was founded in 2010 and has offices in London, Chicago, and Sydney. It is available on the Salesforce AppExchange.